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FAQ

Request A Quote

Quote Request

Fill out this form to receive a quotation within 2 hours - 48 hours.
  • approximate if unknown
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  • List the rental item & quantity required, if known.
    Rental Item 1Rental Item 2Rental Item 3Rental Item 4 
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  • Provide the shipping address if different from billing address.

Hours

MONDAYS          10:00AM- 5:00PM

TUESDAYS          10:00AM- 5:00PM

WEDNESDAYS   10:00AM- 5:00PM

THURSDAYS      10:00AM- 5:00PM

FRIDAYS              10:00AM- 5:00PM

SATURDAYS       10:00AM- 1:00PM

SUNDAYS              CLOSED

Delivery Only

We offer Delivery Only.

In an effort to preserve the quality and appearance of our rentals we do not allow customer pickup.

Delivery is local to Atlanta, GA only. We will deliver up to a 20 mile radius from the city of Atlanta.

Deliveries outside of a 20 mile radius will be charged an out of area charge of $25.00 – $100.00 in addition to the standard delivery rates.

WHY RENT ONLINE?

Luxe Event Rental 

Online Event Rental

Providing our services via internet allows us to offer amazingly low costs to our customers.

With lower overhead we are able to offer you convenient and easy service.

Payments, forms and correspondences are completed online.

Email  Us At: events@luxeeventrental.com for the fastest service!

Placing an Order

How to place an order

  1. Visit  http://www.LuxeEventRental.com/shop
  2. Add items to your → cart by clicking  “RENT”
  3. View your cart to  update cart  items. →Click on “update cart” to save any changes made in your cart.
  4. Checkout  Provide your event details (including date of event, name on order, delivery info, additional order instructions)
  5. Provide payment method.
    1. Credit Card
    2. PayPal
    3. Square Invoie- =An invoice to collect the deposit payment of 25%-50% will be emailed to the email address on file within 24-48hrs. Reamining balances are due 48 hrs prior to delivery.
  6. Submit your order
  7. Confirmation– Provides summary of your order and your order number*
  8. COMPLETE EVENT RENTAL CONTRACT: WWW.LuxeEventRental.COM/FORMS

 


 

The Rental Period for weekend rentals starts on Friday or Saturday then ends on Monday.

Weekend Rental= Starts on Friday Ends On Monday

Weekday Rental = any rental on MONDAY-THURSDAY rental up to 24 hours

There is no change in the price if rented from Friday to Monday.

THE DAILY RATE DOES NOT APPLY TO WEEKEND RENTALS YOU WILL NOT BE CHARGED FOR MULTIPLE DAYS.

Week Day Rentals = DAILY RENTALS rental starts on the day of the event lasts 24 hours

For multi-day events please email events@luxeeventrental.com for a fast and easy quote.

*Deposits are applied to the order balance and are not refunded.

*$25.00 for orders under $100.00

*25% deposit due for orders under $100.00

50% deposit required on orders over $400.00

*Payments due in full for orders under $25.00

CONTRACT

CONTRACTS ARE IMPORTANT. . .

A fully executed contract must be on file within 2 business days after placing your order. 

If you have placed an order for delivery less than 2 days away from your selected delivery date,

then your contract is due immediately after placing your order.

Orders without a valid contract on file will be cancelled.

We will notify you via email prior to cancellation.

If we do not receive your contract and your order cancels, then your deposit is not refunded.

VIEW CONTRACT

Rental Process

Pickup Order Complete! 100%
Delivery 95%
Pay Order Balance 90%
Fill out Required Forms and Return 85%
Pay Deposit Invoice 70%
Receive Confirmation Email 30%
Place Order Online 20%
Visit www.LuxeEventRental.com/shop 10%

When should I place my order?

Generally, equipment reservations should be placed as soon as you know the details of your event (RSVPs, Vendor Lists, Weather, Location) to ensure the best possibility for equipment availability.

ASAP

Next Day Rentals Add $25.00 to the reservation total.

Same Day Rentals Add $40.00 to the reservation total.

 

How do I pay for my order?

Pay Online Via:

  1. An emailed invoice. After placing an order please allow 24-48 hours to receive an invoice
  2. Website www.luxeeventrental.com at checkout via PAYPAL
  3. Or by sending via your PayPal account to Events@luxeeventrental.com

Check Corporate Check

Mail Corporate or Government Checks to:

110 Selig Drive Suite H Atlanta, Georgia 30336

*Corporate / Company / Government Checks Only

Down Payments

A non-refundable down payment is required for all orders

Payment is due in full for orders $50.00 and under

25% down payment due for orders over $100.00

50% down payment for orders over  $400.00

Delivery - costs, instructions, hours and more...

CUSTOMERS MUST BE AVAILABLE AT DELIVERY

  • If you will be unavailable for delivery, send a photo copy of your ID to docs@luxeeventrental.com ID must match name on card.
  • Our facility does not currently support customer pick ups.

We offer affordable local delivery for your convenience.

Our delivery option is an incredible value since we offer free-next business day pick up between 9:00 AM – 5:00PM M-F.

Weekend orders are picked on Mondays between 9:00 AM – 9:00 PM


Delivery fees are calculated based on your event distance from

675 Metropolitan Parkway Atlanta,Georgia 30310

1. Click on our address above

2. Click on “DIRECTIONS”

3. ENTER  your event delivery address to determine distance from our location

Delivery within 10 miles from our location is $30.00
Delivery 10.5- 16 miles is $40.00
Delivery 17+ miles is $50.00 + 1.00 per additional mile.

Add $25.00 for a flight of stairs- second floor delivery where no elevator is available.

There is an additional Out Of Service Area Charge for deliveries over 20 miles of between $25.00 – $100.00.

Delivery cost DOES NOT include set-up or breakdown of equipment

Delivery cost DOES NOT cover transport to locations which are above or below street level.

Delivery is local to Atlanta, GA only. We will deliver up to a 20 mile radius from the city of Atlanta.

Deliveries outside of a 20 mile radius will be charged an out of area charge of $25.00 – $100.00 in addition to the standard delivery rates.

*If additional delivery services are required, please make arrangements with us or other service providers in advance.

Additional charges will be incurred based on the logistics of the event or specific time restraint requests on delivery and pickup.

Additional Questions? Email Us 24/7 events@luxeeventrental.com We respond quickly!

* For example placing rentals upstairs is an additional $25.00 per flight.

*After hours pick up is an additional $25.00 – $50.00

Same Day Pick Up is an additional $25 – $50.00

Tablecloth Rental Notice

Charges will be assessed for missing, broken or damaged items, as well as linens which are lost, torn, burned or soiled beyond cleaning.

The full replacement value will be charged in addition to the rental charge incurred for usage.

Please be careful of candle wax as it will permanently damage most linen.

A valid credit card is required as security for any potential damage or loss.

Can I pick up my rentals?

ORDERS ARE NOT ELIGIBLE FOR PICK UP

Our facility does not currently support customer pick ups.

However, we offer affordable delivery for your convenience. Our delivery option is an incredible value since we offer free-next business day pick up.

Delivery fees are calculated based on your event distance from:

675 Metropolitan Parkway Atlanta,Georgia 30310

1. Click on our address above

2. Click on “DIRECTIONS”

3. ENTER  your event delivery address to determine distance from our location

Delivery within 10 miles from our location is $30.00
Delivery 10.5- 16 miles is $40.00
Delivery 17+ miles is $50.00 + 1.00 per additional mile.

Customer Rental Return

Delivery includes pick up

WE  DO NOT ALLOW CUSTOMER RETURNS WITHOUT PRIOR ARRANGEMENT.

Pickup DATE & TIME

  • WE PICK UP THE RENTALS ON MONDAYS 
  • THERE IS NO ADDITIONAL COST FOR MONDAY PICKUP
  • SUNDAY PICKUP IS AN ADDITIONAL $35.00

Order Pickup for weekend orders are picked up the following business day – MONDAY.

Typically Weekend Rentals are picked up on Monday between 10:00A.M.-6:00PM

We will call prior to arrival

Excluding holidays. 

  • Pickups for WEEKDAY rentals are completed between 10:00 A.M.- 6:00 P.M on the following business day.

Have additional questions? Email us events@luxeeventrental.com

Broken or Missing Items

All rental items must be returned. 

When event rental items are missing you will be contacted to arrange for the item to be returned.

If items are lost,broken, damaged and/or not returned, a replacement charge will be processed to the pre-authorized card on file.

Replacement charges will be the full “new condition” price of each rental item

 

 

Client Responsibility Upon Acceptance

Responsibility of the equipment remains with the client from the time of delivery until the time of return. Please be certain equipment is secured when not in use and protected from the weather. Charges will be assessed for missing, broken or damaged items, as well as linens which are lost, torn, burned or soiled beyond cleaning. The full replacement value will be charged in addition to the rental charge incurred for usage. Please be careful of candle wax as it will permanently damage most linen. A valid credit card is required as security for any potential damage or loss.

Customer Unavailable for Delivery Instructions

If you will be unavailable for delivery please send a copy of the front and back of your ID to

Docs@LuxeEventRental.com

ATTACH

a filled and signed copy of:

The Luxe Credit Authorization Form

AND

The Luxe Terms and Conditions Form

Click here to download the forms: FORMS

Cancellations

Payments are Non-Refundable.

When you reserve a tent, tables, chairs and any event equipment, we immediately remove them from our inventory for your reservation.

We do not process refunds for orders cancelled less than 30 days prior to the event date.

We care about your event.  Time and effort are committed to you and your event from the moment we receive your reservation.

Therefore, any cancellation received within 30 days of the delivery date will not be refunded.

Changes

You may make additions to your order based on availability and approval.

Submit change order requests via email to Orders@luxeeventrental.com Use order number as the subject of your email.

You may reschedule your event upon written request, based on availability.

You may reduce your order items, however, there will will be no refund for reductions.

 

Why was my order cancelled?

An order can be cancelled for various reasons. In every instance, we make every effort to communicate with you prior to cancelling the order. We sincerely apologize if your order was cancelled without your knowledge.

The most common reason why your order may be cancelled without your consent is that the information you provided for your billing address or the card’s security code does not match the information that your bank currently has on file. For security purposes, we have to cancel orders that fail this verification. Please contact your bank and make sure that they have your current address on file before contacting us.

Cancelled orders cannot be reinstated. If your order was cancelled, we are not able to process another authorization to verify that information. Therefore, a new order must be placed, with the correct information, if you still wish to receive your rentals.

Rental Tip

NOTE – Prior to your event, designate a person or persons to help with setup and breakdown of your items, so that you don’t find yourself scrambling for help at the last minute.
Email events@luxeeventrental.com to ask about setup and breakdown costs.
Take note of how items are packaged/wrapped and delivered so that you can do the same to prepare them for pickup. (additional fees will apply for non-stacked/non-packaged/non-wrapped equipment)
If you wish to see items prior to renting so that you are sure they will meet your needs and satisfaction, please view the item details online, there are detailed pictures from our online showroom.
IMPORTANT – Please be available to count and check all items at time of delivery, otherwise all counts will be considered accurate.
Our delivery personnel are instructed to stack all items delivered in a mutually convenient location.
If you require multiple delivery locations on site, please advise your event sales representative in advance so arrangements may be made.

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